Click to go to Forum Home Click to go to maXbimmer Home

Go Back   maXbimmer Forums > General > General Discussion
User Name
Password


Welcome to Maxbimmer.com!

You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!

Reply
 
Thread Tools Rate Thread Display Modes
Old 12-16-2015, 04:19 PM   #1
jpg
1st Gear Newbie
 
Join Date: Dec 2015
Location: Toronto
Posts: 1
Struggling with service at BMW Toronto



Friends,

Could anyone advise me on how best to proceed with the service department at BMW Toronto?

Here's a screenshot of our last email exchange: https://twitter.com/JohnPhilipGreen/...12331705630721

Thanks,

JPG
jpg is offline   Reply With Quote
Old 12-16-2015, 05:02 PM   #2
damameke
6th Gear Member
 
Join Date: Dec 2008
Location: Canada
Posts: 1,367
Quote:
Originally Posted by jpg View Post
Friends,

Could anyone advise me on how best to proceed with the service department at BMW Toronto?

Here's a screenshot of our last email exchange: https://twitter.com/JohnPhilipGreen/...12331705630721

Thanks,

JPG

from what I read from your twitter post, was the battery replaced last year?
If it was, new battery has warranty, so it should be covered under manufacture warranty.

Keep pressing on with service manager or the dealer principal and BMW Canada(even tho its a PITA), keep a record of every correspondence.

$800 for corroded wire and didnt fix the problem !!! smh...
damameke is offline   Reply With Quote
Old 12-17-2015, 05:43 PM   #3
Blackedout95
6th Gear Member
 
Join Date: Feb 2009
Location: Canada
Posts: 1,369
4000 km warranty...hhhmmm

I am pretty certain there is a 2 yr or XXXXX km warranty but 4000? Let me check

UPDATE: I will not name the BMW dealer out of respect to them but BMW dealer I spoke with here has a 2 year UNLIMITED! After the two years it is KM based up to 5 years. That came from both the service manager here and parts guy.

There you go my friend, good luck, someone at Toronto is not being up front with you or they follow their own policy? BS if the case...

UPDATE Part DEUX: So I am a bit bored and called BMW Toronto to ask about a battery for my BMW, E46 but makes no difference really. Guess what $228 + tax, $68 Install fee and 1 just 1 year warranty and then pro rated.

So there you have it, different dealer, different policy.

Now if you are inside 1 year with them (Toronto) I cannot see why it matters, it should be covered. He told me it starts the day the battery is sold because they sell over the counter as well so clock starts obviously when sold.

Funny your docs show 2 years from them when I was just told one, maybe a new policy change just for you or should I say, because of your case?

All the best
__________________
E46

Last edited by Blackedout95; 12-17-2015 at 06:11 PM.
Blackedout95 is offline   Reply With Quote
Old 12-17-2015, 06:43 PM   #4
Quack
Wheelman
 
Quack's Avatar
 
Join Date: Jul 2002
Location: Toronto
Posts: 12,081
Send a message via MSN to Quack
for you guys that don't understand why there is a low mileage issue with battery warranty is this.

the dealer installs a brand new battery in your old car, you drive it once in a blue moon, so like 4000km a year, the battery dies because you don't drive it enough for the alternator to charge it fully, how is it the dealers fault?, you don't drive it enough to charge the battery, all those short trips kills the battery, that is why they have a minimum mileage, you don't drive a lot the battery is going to die.

I also work at a dealer, and we tell customers if you don't drive a minimum of 200km a month the battery warranty is cancelled.
lots of dealers now have this minimum mileage for battery warranty now, just an FYI
__________________

Maxbimmer Drama, You Gotta Love It
Quack is offline   Reply With Quote
Old 12-17-2015, 06:46 PM   #5
Blackedout95
6th Gear Member
 
Join Date: Feb 2009
Location: Canada
Posts: 1,369
Good to know but 200km a month is still only 2400 km/yr.

This is not the OP issue.
__________________
E46
Blackedout95 is offline   Reply With Quote
Old 12-17-2015, 06:48 PM   #6
Quack
Wheelman
 
Quack's Avatar
 
Join Date: Jul 2002
Location: Toronto
Posts: 12,081
Send a message via MSN to Quack
his issue could be 2 things, they sold him a bad battery(which happens but not often) or there is a quiescent draw in his vehicles control units, which they should have found if the vehicle had a problem.
__________________

Maxbimmer Drama, You Gotta Love It
Quack is offline   Reply With Quote
Old 12-17-2015, 07:02 PM   #7
Blackedout95
6th Gear Member
 
Join Date: Feb 2009
Location: Canada
Posts: 1,369
Quote:
Originally Posted by Quack View Post
his issue could be 2 things, they sold him a bad battery(which happens but not often) or there is a quiescent draw in his vehicles control units, which they should have found if the vehicle had a problem.
I agree 100% both possible. I work at a BMW specialist here and on occasion a bad battery gets installed, never been an issue with replacing at no cost but we use Interstate mostly and audi believe it or not for certain bmw's.

I would say in a year we may see 2-3 new bad batt.

I am a bit baffled though at the reason for not replacing a battery fully within their 1 year policy even.

Not sure what OP drives but E90's tend to have bad straps and the first thing I look at right after inspecting the charging and battery with or without a starter code. Obviously replacing it then saying it was a bad battery is BAD diagnosis period.

The stories I could tell of customers who come to us with dealer diagnosis complaints (no offense Quack I know independents make errors too) is mind boggling. We had one guy just last month who had a small coolant leak in his E46 from the heater hose. We were closed so he went to the dealer, next day tows to us for second opinion and when we looked at their list it included a rad and fan clutch LOL no mention of the hose but a $1200 quote.

We have seen customers who first went to the dealer, had a part replaced to discover it was not the issue. The dealers reply to them, pay our labour again to remove it and reinstall the part that didn't need replacing. That is about as "nice" as we have ever seen them.
__________________
E46

Last edited by Blackedout95; 12-17-2015 at 07:44 PM.
Blackedout95 is offline   Reply With Quote
Old 12-23-2015, 01:46 AM   #8
Deep 3.2TL
6th Gear Member
 
Deep 3.2TL's Avatar
 
Join Date: May 2004
Location: Milton
Posts: 3,236
I drove my Z4 about 4-5K Km's a year - no battery issues at all... soooo.....
__________________

2007 Z4 3.0si
Deep 3.2TL is offline   Reply With Quote
Old 12-23-2015, 12:46 PM   #9
ac_2007
Cruising in Top Gear
 
ac_2007's Avatar
 
Join Date: Aug 2011
Location: Location
Posts: 1,101
Quote:
Originally Posted by Deep 3.2TL View Post
I drove my Z4 about 4-5K Km's a year - no battery issues at all... soooo.....
Agreed, shouldn't be an issue at all.

If you're driving 4000 km per year without storing the car for a long term, there should be ZERO issues with it not charging enough.

The problem would be a parasitic draw, failed VR / alternator, or an actual bad battery.
If you paid $800 to the dealer for them to give you the green light that there were no other issues, they should definitely stand behind the warranty.

No offence OP, but outside of covered warranty work and for the purchase of OEM parts, you should not be going to the dealer.
ac_2007 is online now   Reply With Quote
Old 12-23-2015, 01:03 PM   #10
Deep 3.2TL
6th Gear Member
 
Deep 3.2TL's Avatar
 
Join Date: May 2004
Location: Milton
Posts: 3,236
Car was stored over the winter every year (sold it now sniff sniff) but I had a trickle on it.
__________________

2007 Z4 3.0si
Deep 3.2TL is offline   Reply With Quote
Old 12-23-2015, 07:03 PM   #11
pawelgawel
3rd Gear Member
 
Join Date: Nov 2010
Location: London
Posts: 417
here is a solution for anyone who is need of battery replacement.... COSTCO

Best prices, 3 year full warranty no matter what... 6 year prorated after that.
pawelgawel is offline   Reply With Quote
Old 12-26-2015, 04:14 PM   #12
ac_2007
Cruising in Top Gear
 
ac_2007's Avatar
 
Join Date: Aug 2011
Location: Location
Posts: 1,101
Quote:
Originally Posted by pawelgawel View Post
here is a solution for anyone who is need of battery replacement.... COSTCO

Best prices, 3 year full warranty no matter what... 6 year prorated after that.
Agreed.

My kirkland is still kicking after 5 years.
ac_2007 is online now   Reply With Quote
Old 12-26-2015, 09:25 PM   #13
jabela
5th Gear Member
 
Join Date: Apr 2007
Location: Toronto, ON, Canada
Posts: 1,111
I got my 6 year old battery at part source and it's going strong. I might get an Optima Redtop from them next time to save some weight.
Does Costco have Optimas?
__________________

2002 E46 325ci // 5spd // ISC N1 Coilovers
www.maisonapothecare.ca
jabela is online now   Reply With Quote
Old 12-26-2015, 11:02 PM   #14
Trekz
4th Gear Member
 
Join Date: Oct 2006
Location: Newmarket, Ontario
Posts: 801
I saw yellow tops at Costco not sure about red

Sent from my Nexus 5 using Tapatalk
Trekz is online now   Reply With Quote
Reply

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump


All times are GMT -4. The time now is 02:33 PM.


Powered by vBulletin® Version 3.8.1
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
Maxbimmer Copyright 2001 - 2015