I'd hate to say it, but the BBB is the biggest load of bullshit out there. They RARELY get anything done. When I say RARELY - I mean less than 1 out of 100 complaints to the BBB gets resolved. No one cares if a company has a bad BBB rating these days. This isn't the 80's.
Trust me, read my last post and go say that to the manager. Then get a group of you guys together, retain a lawyer, and SUE THE SHIT OUT OF THEM. The Revenue Canada reporting alone could cost them HUGE HUGE HUGE.
You can prob. hire a law student from your school!!