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Old 01-19-2005, 12:02 AM   #1
sonny
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Exclamation 2002 X5 Problem (Trunk door noise/flimsy steering/delayed navigation screen)

We have a 2002 4.4 X5 and we have had the same three problems with it since the day we bought it. Specifically, the trunk door rattles (makes alot of noise, almost like it is loose) when we drive. We go over a tiny bump and the trunk door makes a banging sound.

Secondly, the steering on the car is very loose. By this, I mean that as we drive, the car pulls aggresively to the right and left. Also, as we slow down the car to stop, the entire steering wheel turns to the right or left (it doesn't stay straight). In addition, when we go over bumps the entire steering unit makes a banging sound, almost like it is about to come right off. The first day we drove this car, the steering was stiff and tight. Now it is very flimsy, like a minivan. After numerous services, it just isn't the same.

Thirdly, the navigation screen doesn't turn on when we start the car. It takes 5-10 minutes before it comes again. The dealership keeps "reprogramming it" so they say, but it's still an issue.

We have had these problems serviced at BMW Mississauga 4 times for the same issues and each time they are unable to fix it. We have had a terrible experience with BMW Mississauga's service. They need to get some real mechanics in the shop. We send the car for say, 5 problems, we get the car back and it still has 5 problems.

We're taking the X5 for service AGAIN this week. This is the last time we take it to Mississauga. If they fail to fix it the fifth time, we're going to Budd's or Autohaus. What we really need is someone from head office (ideally a mechanic from Germany to work on this car). Any thoughts?
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Old 01-19-2005, 11:07 AM   #2
tlaselva
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Go to Autohaus.
Had the same problem with my X5 (noisy rear), and then progressed to the point it wouldn't close. They fixed it quick and properly. I should add though, after 6 months, it's starting to make noise again.
Irregardless of the noise, their service is the best I've experienced in any automotive experience.

I've spoken with several X5 owners and apparently this noisy latch is a common problem with the X5's for a while now.

Next time I hear anyone blabbing about the substandard interior quality of domestics......
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Old 01-19-2005, 01:00 PM   #3
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Only 3 problems? You're lucky. My 2001 has had dozens of problems. Good news though, once they're fixed, it's done for good.

Flimsy steering? The lower control arms need to be replaced. Bad bushings. They have done mine twice. OK now.

Mississauga has the experience to fix. Just speak to Sheldon.

Good Luck!
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Old 01-19-2005, 05:44 PM   #4
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I disagree. You just pointed out some reasons why my steering may be flimsy. BMW Mississauga keeps telling me there is nothing wrong with it. Sheldon is a good guy, but he's not fixing my car so it's irrelevant who I book the car with.
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Old 01-19-2005, 07:23 PM   #5
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Quote:
Originally Posted by sonny
I disagree. You just pointed out some reasons why my steering may be flimsy. BMW Mississauga keeps telling me there is nothing wrong with it. Sheldon is a good guy, but he's not fixing my car so it's irrelevant who I book the car with.
What you need to do is have someone with a X5 that can directly compare to yours to, best way to determine whether there's a diff or not, and you drive his too.
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Old 01-19-2005, 07:34 PM   #6
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Did their head mechanic (forgot his name) drive it around the block? He'll tell you what's wrong in a second. Go with him and describe the problem.

I had exactly the same symptoms and it was the control arms.
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Old 01-19-2005, 07:57 PM   #7
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Yes, we had a mechanic drive it, he couldn't find anything. On our visit next week, we're getting the head mechanic to drive it.
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