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Old 04-19-2017, 06:36 PM   #1
Arash
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Exclamation Beware! Serpa BMW in Newmarket



Took my car there for the airbag recall last Thursday and this is how I got it back. That's right, they broke the vent and left the airbag trim about half inch up hoping that I won't notice. Also look at this, all tabs on the center trim broken..

I was supposed to get a call to pick up the car but no one did, and by the time I went to pick it up service dept was closed for the long weekend. I ended up filing a complaint with the sales manager who inspected the car at the time.

I was told to take the car and they will call me back on Monday to arrange the repair. Long story short, after me calling them about 10 times, I finally get a call back today morning (Wednesday), so I decide to drop by on my way to work. Low and behold, I am told that there was damage from before and that they are not responsible for any of it, and that they can HELP ME OUT by changing the broken clips on the trim piece. I did not accept and now they have "escalated" the issue to upper management, whatever that's supposed to mean..

I am disgusted by the fact that they would choose to return customer's car in that state and expect you not to notice. I am even more disgusted by all the games being played right now and not taking responsibility for their **** up.

In my view this has already taken way more time and headache than if I went after fixing these myself. Just wanted to heads up to this forum, I would be seriously vary of getting any kind of major repair done here. Extremely shady.

Last edited by Arash; 04-19-2017 at 06:42 PM.
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Old 04-19-2017, 07:02 PM   #2
v_bimmer
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That's unacceptable, they need to fix it. Don't understand when dealerships don't want to fix their mistakes, and get their customers pissed off.
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Old 04-19-2017, 07:24 PM   #3
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That's insane. It's one thing to **** things up, it's another to pretend they didn't do it and give you the run around. I'd push hard to have it fixed ASAP and rip them a new one.
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Old 04-19-2017, 07:59 PM   #4
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Yup. Also had the airbag light on dash that I was hoping this will take care of, NOPE! Not even a mention of it on the repair order. Real pros these guys
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Old 04-19-2017, 08:09 PM   #5
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Recall is not for airbag light or malfunction, so car is never scanned and has nothing to do with light.

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Old 04-19-2017, 08:24 PM   #6
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I realize that. But I would at least expect it to be mentioned.
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Old 04-20-2017, 12:01 AM   #7
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Originally Posted by Arash View Post
I realize that. But I would at least expect it to be mentioned.
Not to take the dealer's side or anything, but you knew airbags system was malfunctioning before, and after...no miracle fix...Unless they needed to remind you of that! lol
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Old 04-20-2017, 01:16 AM   #8
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Ugh, shitty to hear. I've been fearing bringing my car in. I'll be sure to take pics before I drop it off.
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Old 04-20-2017, 01:12 PM   #9
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Not to take the dealer's side or anything, but you knew airbags system was malfunctioning before, and after...no miracle fix...Unless they needed to remind you of that! lol
lol, granted. Let's not take away from the real issue here though, they still haven't called me back..
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Old 04-20-2017, 01:17 PM   #10
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Ugh, shitty to hear. I've been fearing bringing my car in. I'll be sure to take pics before I drop it off.
Avoid Serpa and you should be fine..

I have been reading around, look at this review: ridiculous
https://www.yelp.ca/biz/serpa-bmw-newmarket
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Old 04-20-2017, 01:25 PM   #11
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What a joke. That X5 engine replacement review really made me laugh.

One of Serpa BMW's most important missions is to go the extra mile for customers, especially when it comes to servicing the BMWs you drive. We believe we have the finest BMW service and parts department, with the most knowledgeable personnel.
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Old 04-20-2017, 01:46 PM   #12
ac_2007
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Same thing happened to my friend at Policaro BMW for his E46 driver airbag recall.

Similar situation for me at Policaro BMW for my E46 passenger airbag recall.

AMATEURS. Just a bunch of salespeople for new cars.
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Old 04-20-2017, 06:42 PM   #13
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Originally Posted by ac_2007 View Post
Same thing happened to my friend at Policaro BMW for his E46 driver airbag recall.

Similar situation for me at Policaro BMW for my E46 passenger airbag recall.

AMATEURS. Just a bunch of salespeople for new cars.
Real eye opener for me too.. Disappointing

While I was there I watched them charge a lady $180 for changing her winter wheels to summers..

Guess having learned to maintain my own cars is really going to pay off for the rest of my life, the way things are going
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