Need a little help on this matter... I found this http://www.usedcarsontario.com/articles.php?id=9
Just to give a brief overview what happened. Took my VW in for warranty work on the body. Had some new parts put on under the VW 14yr rust warranty and I had to pay to remove some dents and also have my rockers repaired. Well originally the job was only suppose to take a week (Friday done) and ended up picking up the car Wednesday of the next week. Got to the shop to pick the car up to find a bunch stuff wrong. I won't get into detail but the main things are painted trim, crease in my door post, bent my window post in my back door, bent the corner on my brand new hatch, basically mangled up my rubbers for the rear door window, etc. Now to be nice, I was going to pay for a brand new piece of rubber for the window because there was a little 2" section that was rusty. Bought the part from VW and it cost me $160. So Friday morning the part came in and the manager of the body shop also said that the car was suppose to be ready the next day besides ordering the part. I figured the car would be ready Friday for sure. So by Tuesday later on in the day next week the manager calls and tells me its the wrong part and the actual part is $260, so I said no, put the old part back on.
Now to cut to the chase. So I filled a complaint with VW Canada against the body shop and dealership with what happened (dealership also does not want to back me up on this matter). The body shop got the letter yesterday about the complaint with VW Canada and they called today about wanting the car out of there now. He said to me basically that's it for the car and he doesn't want to deal with me and wants the car out of there first thing tomorrow morning. He also stated that there is money owing on the car ($340 about). This has been going on for 3 weeks now and I'm not interesting in paying the repair bill for someone's screw ups. Car should have been done right in the first place. There is even other stuff on the car they weren't even willing to fix that I didn't agree with the quality.
-Took VW in for warranty body work
-poor quality on body work
-they fixed the car but not to my satisfaction
-broken parts that they do not want to replace
-took a total of 3 weeks to sort the matter out
-still owing money which I do not want to pay now
I noticed on that link i posted that I can actually go to the courthouse and pay the fee there. Then a judge would then sort out the matter after that.
Any advice on this matter???