Quick version: Horrible communication, order was late, wheels were wrong and stuff was missing from the boxes. They said they'd make it right but never followed through.
I wanted a set of BMW Neue Klasse steelies widened for my 02. I contacted Stockton last fall and discussed the project. I asked whether they needed me to supply the wheel centres (there was a set for sale at the time on bmw2002faq.com and I would have just had them shipped directly) and I was told that Stockton could supply the centres, saving me some hassle and money. The guy I was talking with told me that he was a former 2002 owner and was familiar with the wheels.
I followed up the conversation by emailing pics of the wheels I was interested in and a fairly specific description of the final product (i.e., a smoothie-style steel wheel with four slim vent slots around the edge, 15x7 ET25, etc.). I placed my order on November 10th: wheels, powdercoating and some OEM-style dog dish hubcaps for fun. They promised a six-week turnaround time. The payment cleared my credit card a few days later.
Six weeks came and went so I followed up with an e-mail on December 22nd. No response.
Went on vacation for a few days. Followed up again on January 5th and was told that the wheels were done and headed to powercoating that week. I anxiously awaited the delivery.
On February 1st, I followed up asking where the wheels were. They said that they were not yet back from powdercoating but promised to "check on it for me." I replied that that would be much appreciated and that I'd like the wheels ASAP. I reminded them that they'd had my money since the second week of November.
Another two weeks went by. I followed up on February 16th reminding them that they'd been sitting on my money for three months. Where the hell were my wheels? They said that they had been very busy and that my wheels were being boxed; they'd send me a tracking number shortly. No tracking number showed up in my inbox.
February 23rd I wrote an email saying that I needed either a tracking number or a refund. My email was bounced back. I forwarded it to other addresses at their domain (e.g., info, sales, etc.) and received the same bounceback. The next day, I called and demanded to speak to the owner. He said that they'd had a lot of trouble sourcing the centres and that my wheels hadn't been made yet. SERIOUSLY??? YOU COULD HAVE TOLD ME THAT IN NOVEMBER
. He couldn't explain why I'd been lied to on several occasions ("They're being powdercoated;" "They're being boxed") but offered a discount if I'd let them give it another shot.
Like an idiot, I agreed. They refunded some money to my card and I continued to play the waiting game. The wheels showed up on March 2nd:
E30 steelies. I had waited four months and paid nearly a grand for E30 STEELIES?!
Let it be known that these were beautifully made E30 steelies with not a single flaw or sloppy weld or anything. But they were still &*#$# E30 STEELIES
. They also forgot the dog dish caps -- Guess that accounted for the "discount" credited to my card.
I called Stockton and demanded to know what happened. The owner basically said, "You wanted BMW centers, right?" I replied that yes, I wanted BMW centres but that I had specifically requested (and provided multiple pics of) a style that's basically the exact opposite of what he made
. He said that he'd find the NK centres I wanted and build the wheels I'd spec'd -- and that I could keep the E30 steelies as well. I agreed to the deal since this would net me an extra set of wheels for free.
The proper NK wheels never showed up. It's been more than a year since my original order and Stockton has yet to make the situation right.
I used the E30 steelies last year because they weren't totally uncool but I'm looking for a different solution in 2011... And believe me, it won't involve Stockton Wheel.