Let me give another side...
Back ordered in Munich!
SA called everyday to tell me caliper's location.
5 days 'till it arrived from Germany.
Brakes fuked (not under warranty)
SA gets me a free brake job all around!
My calipers are painted red (came like that)
SA sends caliper over to Ferarri dealership to get painted (free of charge)...
Service par excellence...
Just a different angle...