Click to go to Forum Home Click to go to maXbimmer Home

Go Back   maXbimmer Forums > General > General Discussion
User Name
Password


Welcome to Maxbimmer.com!

You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!

View Poll Results: How would you rate BMW customer service on a scale: 1 is awful and 10 is fantastic
1 to 2 2 6.45%
3 to 4 7 22.58%
5 to 6 4 12.90%
7 to 8 3 9.68%
9 to 10 15 48.39%
Voters: 31. You may not vote on this poll

 
 
Thread Tools Rate Thread Display Modes
Prev Previous Post   Next Post Next
Old 09-01-2010, 07:27 PM   #1
pissedcustom
1st Gear Newbie
 
Join Date: Sep 2010
Location: Toronto
Posts: 38
Smile Finally Fixed ANNOYING NOISE in my BMW

I had to resort to contacting the President of BMW to finally fix the annoying noise at the back of my BMW. This was after taking my car to the BMW dealership four times over a two-year period to try fix the noise - which they never did.

I am convinced that this noise in the back of car is widespread among BMW 3-series cars (E90). I have now heard it in four different 3-series BMWs and I was told by a BMW representative that they have had other people complain about the same issue. I have a formal BMW Field Report with pictures explaining what was causing this noise and how technicians should fix it.

Ever since taking possession of my 2009 328i BMW (E90) there has been an annoying intermittent clicking or ticking noise that seemed to be coming from the rear window area, near the top of the seat, or where the rear window meets the rear parcel shelf. I finally complained to the CEO of BMW in Germany, Norbert Reithofer, BMW Canada President Franz Jung, and BMW Canada Director of Aftersales, Stephan Kuester. BMW head office assigned an expert technician who identified the problem and fixed it.

It was necessary to get BMW head office involved since their dealer service was a nightmare - apparently incompetent, rude, patronizing and they didn't seem to care less about putting the time and effort into resolving the problem. Their typical M.O. was to claim they couldn't hear the noise, even though on a couple occasions I was in the car with them when they heard the noise. This seems to be the Modus Operandi at BMW when they cannot or do not want to resolve a noise - just deny hearing it. On two occasion when I went to pick up my car they said they didn't have time to have a proper look at it because they had too many cars to service and they ran out of time...even though I had scheduled a service 2 weeks in advance.

I was so furious at one point that I called the owner of the BMW dealership to discuss it with him. He sort of chuckled when I told him about the extremely poor service and rude BMW service representatives and manager. He said that noises are incredibly difficult to resolve and it was a waste of time to try more than once. He never apologized and his manager actually said that if I am not satisfied I should probably get my car serviced elsewhere. Unbelievable.

If you have the same problem please let me know.
You can download the BMW Field Report at this link: http://complaint.pro/bLaCBB
pissedcustom is offline   Reply With Quote
 

Tags
328, click, customer service, e90, noise in rear

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump


All times are GMT -4. The time now is 04:34 AM.


Powered by vBulletin® Version 3.8.1
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Maxbimmer Copyright 2001 - 2014