Originally Posted by Revision2
I've never had issues at Maranello but if you're coming all the way from Oshawa you may want to try BMW Toronto / Parkview BMW as they are closer locations to you with a decent reputation. Although, Maranello is a sponsor here so mentioning you're a MaxBimmer forum member when talking with the SA may provide better pricing. Good luck.
Thanks. Going to try local first. Then going to try Maranello again. Then try Toronto. I think I got unlucky because the tech at Maranello said my issue was covered and the service advisor argued saying no it isn't. She screwed me over, she even said I didn't have an appointment when I walked in. I don't remember the name but I can confirm it isn't the current person who attends the phone ("Sarah"). Who ever the other person she was not good in person or on the phone. Just try to avoid this other advisor.
I know Maranello has an awesome rep, that is where I used to get parts for e46. Now all of a sudden this other service advisor made me walk away extremely pissed off feeling like I had been fooled to believe maybe some dealerships are actually legit people. I am under the impression it was bad luck though, everyone else here has been extremely happy.
Hopefully some dealership fixes this before my CPO expires. Or this maybe my last BMW.