Originally Posted by Lang75
The issue did indead stem from the instrument clsuter, and was advised that the clsuter would need be replaced, and that they are programmed to match the computer (ie vin specific), and that a used one could not be reprogrammed.
Just because they don't know how to do it, doesn't mean it can't be done.
Your shop doesn't know BMWs well enough, you could have had this done for the cost of a used cluster and ews alignment programming by one of our forum sponsors. Sometimes it's worth it to get a second opinion.