Good luck. I found them to be bastards and there was no way out - in spite of having good cause and making a reasoned and civil appeal. They'll never get my business again and in fact I will never sign another phone contract. A $99 iPhone seems great until you look at it and realize you're locking in for around $3600 in contract, the other problem being that most of the phones won't even last for the 36 mos.
