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Old 03-21-2011, 04:37 PM   #6
Bonnie
1st Gear Newbie
 
Join Date: Mar 2011
Location: Ottawa
Posts: 1
Maranello BMW

Huge kudos go out to Mike from Maranello BMW. Here's the issue. The drivers side mat is curling at the top and slipping in between the break and the clutch. Yesterday when coming home from Toronto, I nearly had an accident because of this. Also, the velcro at the bottom does not seem to be sticking anymore. I called BMW Canada and spoke with a fellow and then a gal named Kate and they both said they could not help me, except to sell me 4 new floor mats which I do not need, nor can I afford. The same for the dealership in Ottawa where I live. Even with the safety issue, they didn't seem to care. I expect more from BMW. I happened to come across this forum and called Mike from Maranello and guess what..... my drivers side floor mat is being shipped tomorrow. I can't thank Mike enough. I intend to write the CEO of BMW Canada and let him know about this fabulous dealership and excellent customer service.

Last edited by Bonnie; 03-21-2011 at 04:40 PM.
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