Originally Posted by damameke
I am pretty sure most shops will have one or 2 negative posts.... even BMW dealerships
Well said. No shop is perfect, i don't care who you are! In the end it's up to the customer and to the shop to resolve any conflicts in a civilized manner that will hopefully be fair to both. That being said, i'm sure, or at least hope that every shop learn from their mistakes, and from these kinds of feedback, and improve in the future. This will benefit the customers, as well as them in the long run. Hope this gets resolved for you guys.