I am not a mechanic for BMW or any other car maker. I'm just a regular car guy like everyone else here.
As for going back and asking them to have the felt extended...i didn't see that in first posting or I misread it.
As I said before kudos to you for going straight to the top.
I'm sure the dealer doesn't get reimbursed to trouble shoot the problem. Was the owner/manager of the dealer unprofessional - probably? Is it debatable? Perhaps. But for customer service it's how you perceived to be treated and that's all that matters.
Is this a serious safety issue or mechanical issue for the e90 that would cause the car not to function? no. so i can see the dealers stance as they are in a rock and a hard place. they can't spend the time trouble shooting all these niggly problems and not get paid.
i think it's a learned lesson for all us in terms of how dealers get paid and how to get around it. if BMW HQ wants to keep a customer happy they will fund the work. just need to push the 'right buttons'. does it suck that we as consumers need to do this? probably, but i'm sure all other car dealers /manufacturer relationships are no different. dealers don't have infinite funds. that nice dealer building does have to be paid for somehow.
Originally Posted by pissedcustom
ChrisTO - You must be a mechanic for BMW. I'm not sure I explained the situation very well. I took it in FOUR times to the dealer. The first time I drove with them and they heard the noise and where it was located. The took apart the back where the noise was coming from and if you look at the picture in the report (link is there for you to download) they covered up most of the plastic parts that were likely taking part in making the noise. But it is very obvious they didn't cover one of them that kept making the noise. The next THREE times I took it in I asked them to do the same thing and recover and extend the felt to as many contact points as possible. If they had actually taken it apart again they would have seen that one of the parts was not covered. They obviously did not want to take the time to do it so they didn't - they just made excuses. This issue could have been solved over a year ago if they had done what I asked them to do. They were apparently more concerned about non-warranty repairs.
Once i got the President's attention, his mechanic fixed the issue right away. It was not difficult at all. And it seems to be a widespread problem and an issue with the mold that is in all the 3-series sedans for the past few years. People probably just tune out the noise. Trust me, this is going to become a big issue when people understand that it is an issue with a lot of cars and the only reason BMW doesn't want it to get out is that it will cost them a lot of money to repair it.