Originally Posted by pissedcustom
SiR - very true - seems that customer service is going by the wayside at BMW. You would think it would be something they focus on during a downturn in the economy to make sure their customers are happy and come back when they have more money (i.e. when they start buying their lattes at Starbucks again)
I totally agree but it totally seems like its going the other direction. almost seems worse than ever.