It's sad that you had to go all the way to the top to get satisfaction but I congratulate you in getting BMW to recognize what needs to be done to get the issue corrected even though you could have done it yourself. I know you would say it's a matter of principle but hopefully this gets reported to all of the other service centres. The report says BMW Toronto - was that where you had the unsatisfactory issues? Isn't that their flagship corporate store?
'15 Ford F150 Lariat SCSB 4x4
'00 740i Sport