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from the sounds of it; I would first try and see if anything is stuck in the track.2nd, the crank should be in the tool box in the trunk. You have to move a small inspection cover off to see the opening for the crank tool to fit. If nothing is stuck in the track then you may need to adjust the sunroof; if this doesn't resolve the problem-try lubricating the track and mechanism. Remove the liner to access the roof. If this still isn't working you may have a tired motor or you may need an entire sunroof cassette all together.
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