Keep these scenarios in mind:
Customer makes appt for 9 - arrives at 10am. We cannot stop the appts we had to follow through with because you were first in line, you arrived late - you would have to wait for the next openning.
Customer makes appt for a problem, and requires a wait time for parts delivery.
These 2 things severely affect the wait time that some may experiencing. I am not trying to push the blame, or point fingers...but would just like to point these factors out as they are influencing the wait.
We have extremely busy schedules, and so do our customers...which is why we strongly recommend drop offs.
Ontario dealer for Active Autowerke|VF-Engineering
|Brembo Brake Systems
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Maintenance|Performance|Tuning & Forced Induction