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-   -   Above and Beyond Expectations - Again! (http://www.maxbimmer.com/forums/showthread.php?t=141906)

fastfive40 04-08-2011 12:41 AM

Above and Beyond Expectations - Again!
 
As luck would have it, my wifes 545i battery was on its last legs, leaving her stranded and needing a boost the previous day as well as having a slow leak from one of the tires; two frustrating issues at once is never fun.

Needless to say, I called RMP in the morning expecting to possibly book an appointment in the next few days. To my amazement, they told me to head on over with the car even though they were fully booked. When I arrived, Rocco brought the car in and verified that a new battery was in order and even had the correct one in stock! Battery was installed in no time and Rocco proceeded to check the offending wheel. Whoever put the tire on last (different shop that will remain nameless) did not seal it at all so the tire was dry and slowly leaking all around the lip meeting the wheel. RMP even balanced the wheel for me which also had not been properly done by the previous tire installer:mad:

All in all, a big thanks to RMP and the team for consistently going above and beyond my expectations! Rocco took the time out of his busy schedule after hearing my situation and promptly solved the issues so I dont have to receive phone calls from my wife cursing at "the stupid BMW" LoL

While there, I snapped a pic of a beautiful M5 receiving suspension work for you guys to enjoy! Thanks again for the consistently great service and going completely out of your way just to make your customers happy!

http://thumbp6-ac4.thumb.mail.yahoo....=600&httperr=1

RMPMOTORS 04-08-2011 08:23 PM

Thank you!

Its always a pleasure working on your vehicles!

fastfive40 04-09-2011 01:38 AM

1 Attachment(s)
Attached pic

RMPMOTORS 04-09-2011 02:46 PM

Thanks for posting the pic!

craz azn 04-09-2011 09:39 PM

Ha, cool floor drain!


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