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-   -   SUPER PISSED @ Bimmersport (http://www.maxbimmer.com/forums/showthread.php?t=136550)

Hawaii 09-03-2010 10:59 AM

SUPER PISSED @ Bimmersport
 
So last night my Mom took her E46 M3 to the guys at Bimmersport (her first time there). They did some work for her (replaced Cam positioning sensor I believe) and sent her on her way.

She gets home and calls me FREAKING OUT because her brake lights don't work. I'm like WTF, so I check it out when I get home. The Bimmersport guys had my mom's rear light assembly removed (maybe to check the bulbs) but they didn't put the assembly back in the rear lights. As in, my mom drove from Bimmersport, to Markham, in horrible rainy weather, with NO ****ING BREAKS LIGHTS AT ALL. Super dangerous and I'm super pissed.

They also left their shop phone in my trunk, a good indication to me that they rushed her outta there or something.

Usually I'm not the guy to come on here and start beef, but man, you guys could have got my mom killed. It's not like it was a clear day. It was at night, heavy rain, bad visibility, probably the most dangerous time you can drive without brake lights.

Well, if the Bimmersport guys want their phone back, it's in the ravine behind my house.

Hawaii :mad:

carjoe 09-03-2010 11:31 AM

Would there have been a message on the OBC that said something about lights being out? Not to displace blame or anything but wouldn't your mom have noticed it as soon as the vehicle was started? The tech should have noticed it too but I'm just asking...

Mistakes happen and I'm sure if you had given them a chance, they would have owned up to it. Now that their phone is gone, you've ranted on the internet about it, I'm not sure what the outcome will be.

Hawaii 09-03-2010 11:35 AM

There was no OBC warning to my knowledge, I did not drive the car. But I checked the car on the driveway and the lights worked, it's just that the assemblies were IN the trunk.

I don't really care what the outcome will be, as you can imagine, I don't see myself returning there anytime soon.

damameke 09-03-2010 12:23 PM

sorry..Hijacked..

E30 Girl

what spring you running on yr s2000?
I like the stance...

Hawaii 09-03-2010 12:23 PM

I shouldn't have to chill out. Listen, I get that Bimmersport is a reputable shop. But we're talking about my Moms safety.

I probably wouldn't be making such a big deal about it if the weather wasn't really bad. She got the car back Wednesday night, and had been driving until last night (over 24 hours) before she realized she had no brake lights.

If you can remember, over that period has been nothing short of rainstorms. I think we can all relate to how poor the visibility can be when its raining heavy and in certain scenarios, like traffic, we've all found ourselves braking late due to visibility and other always-present factors. Can you imagine what NOT having brake lights (or any rear lights) would contribute to this situation, especially at dusk/night. My mom drives about 200km a day.

I guess the thing to take a way from all of this is to check everything yourself before driving away after getting your car serviced. Crack the trunk, check your lights, make sure some dummy didn't leave your lights plugged in and rattling around in your trunk.

E30 Girl 09-03-2010 12:29 PM

Quote:

Originally Posted by damameke (Post 1448369)
sorry..Hijacked..

E30 Girl

what spring you running on your S2000?
I like the stance...

Thanks...I'm running the BC Racing ER Series coilover with external reservoirs and 30 way shock adjustment for both compression and rebound. I think I've settled in at a 1.5inc drop. Wheels are an 8.5 front with a 225/40/18 with a 45 offset and a 9.5 rear with a 265/35/18 and a 50 offset.

Jon@Bimmersport 09-03-2010 01:32 PM

I apologize for the 'mistake' made on your Mom's M3. The safety is a concern to both yourself and our management.

Your mom brought the M3 to us with the light warning, indicating she knew it was the trunk grip rusted out and decided she did not want to bother (the lic plate light not a necessity). I am unaware of the tail lamp holders but did raise the trunk to inspect the inside of the trunk grip (found to be rusted). At that point we left the rear end (besides what we found to be an unsafe condition to drive in the suspension mind you).

If you would like to address the issue, call us and ask for me or Charlie. Making a post like this doesn't help your moms safety or even reconcile the issue as I recall there is numerous suspension components that are in need of IMMEDIATE replacement on top of the out of aligned suspension addressed to your mom the day of, and my follow up call regarding the pricing with a decline of repairs due to the $ amount needed for the extensive list of repairs (all listed on your invoice).

Either way, we hope the SES light did not come back on and the repair fixed the problem as the vanos repair will be expensive. Suprisingly we were able to diagnose and fix it that quick as we worked on the engine at operating temp as your mom was a walk in customer, on a appointment filled day.

FYI, as safety is a major concern...please advise as I am not sure if you aware of these issues as on the invoice:
The following items were found in need of replacement:
FR wheel bent
Front rotor + pad (rotors causing vibration)
Rear rotor + pad " "
Rear left lower control arm (bent - wavy shape)
Rear spring x2 (coil broken)
Front sway bar link x2 (play)
Rear lower ball joint x2 (play - left side major play)
Rear trailing arm bushing x2 (cracked/play)
Flex disc (cracked causing major driveline vibration)
Alignment (steering wheel pointed to left hand side)

Hawaii 09-03-2010 02:23 PM

I appreciate the apology from the Bimmersport staff.

Don't know think I'll be using them.

Eurostyle 09-03-2010 04:15 PM

Not saying that this is not an issue, BUT did anyone consider the 3rd brake light??? It was functional at all times, and this was not a life or death situation! (by far!).

And Jon, i wont even get into the other topic! :D

Quack 09-03-2010 04:28 PM

Quote:

Originally Posted by Eurostyle (Post 1448453)
Not saying that this is not an issue, BUT did anyone consider the 3rd brake light??? It was functional at all times, and this was not a life or death situation! (by far!).


technically you can't have just 1 working brake light, if the cops want to be an ass they can pull you over for having only 1 working brake light, you have to have atleast 2 brake lights working.

Eurostyle 09-03-2010 04:45 PM

Quote:

Originally Posted by Quack (Post 1448459)
technically you can't have just 1 working brake light, if the cops want to be an ass they can pull you over for having only 1 working brake light, you have to have atleast 2 brake lights working.

Yes, they can for even ONE non-working light! But this is not the point...
Point is, if you see the 3rd brake light come on, you stop. If you rear end someone, you will be charged...*th-up*

zarbat007 09-03-2010 07:44 PM

Quote:

Originally Posted by carjoe (Post 1448426)
Wait a sec, she's driving on broken coils, loose ball joints, bent wheels, bent control arms and you're concerned about someone hitting her?
What about her hitting someone else? Like a family in a minivan?

That wouldn't even pass safety.

I'm not absolving Bimmersport but that car shouldn't be on the road!

+1
Everyone makes mistakes and those who say they didn't are full of crap.

OP's mom should be more concerned about driving in rain in a car in need of major suspension overhaul. How about losing traction in rain? That's a higher possibility.

greekthang 09-03-2010 08:10 PM

Quote:

Originally Posted by zarbat007 (Post 1448516)
+1
Everyone makes mistakes and those who say they didn't are full of crap.

OP's mom should be more concerned about driving in rain in a car in need of major suspension overhaul. How about losing traction in rain? That's a higher possibility.

Competely agree

Danboy 09-04-2010 02:01 AM

Thread was cleaned up. No need to have 4 pages on who is right or wrong in this situation. Both, Bimmersport and the OP had their say, and it is up to them how they will proceed with the issue.


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