View Full Version : When you feel your insurance provider is not being fair...

01-19-2010, 01:55 PM
For your reference:

Is there any situation more frustrating to a consumer than when their product or service related complaint goes unheard? Or when there doesn’t appear to be a logical process by which their problem can be resolved?

For Canadian consumers of home, automobile and business insurance, there is an alternative. The General Insurance OmbudService (GIO) is an independent dispute resolution service that is responsive, thorough and focused on the successful resolution of consumer complaints.


While GIO specializes in resolving consumer complaints with home, auto and business insurance providers, there are certain situations in which we cannot provide advice or mediation. We are unable to assist with:

Complaints about the cost of insurance. In Alberta only, GIO helps policyholders resolve complaints about auto premiums, in accordance with provincial legislation
Complaints about the availability of insurance
Issues that are (or have been) before the courts or another formal dispute resolution process
Situations that deal with settlement procedures required by law, or that fall under the regulatory authority of another organization
Instances that involve information contained in databases held by others outside the company
Proposals for reform of laws, regulations or public policy