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View Full Version : One suggestion for Bimmersport


alpine86
09-24-2009, 06:11 PM
Hello Bimmersport

I am one of your customer and always satisfied with your work.

Charlie, John and other crew members are working hard to meet customer's satisfaction and I am really pleased.

I'd like to make one suggestion for Bimmersport.

When my appointment is made most of the time I go there on time for a certain service. Now I think waiting time is too long.

Usually my appointment is 9am or 10am and most of the time average waiting time is more than 2.5 hours.

This makes me to choose other shop. Except this overall I am very pleased with your workmanship and this is my first and last suggestion for Bimmersport.

I am looking forward to visit with my car in the future. :)

Jon@Bimmersport
09-24-2009, 06:46 PM
Hey,

Thanks for the compliments and feedback. Constructive critisism is always a good thing. I am sorry for the wait time you (or anyone else) may have encountered. As some of you know, we always have a full shop - at the same time we also encounter errors with suppliers (I.E. Wrong part delivery) which may set us back some time, unfortunately this is beyond our control. There is also factors such as seized parts, even with our variety of tools it takes some unexpected time. Due to these factors we recently have hired another technician, for a total of 5 technicians to serve you guys better.

Again, thanks for the feedback...we hope to see you soon!

Eurostyle
09-24-2009, 10:28 PM
Like i said before, Bimmersport needs a bigger crew running a night shift...and opening 24/7!!! :D*th-up*

R_JAY
09-24-2009, 11:55 PM
Like i said before, Bimmersport needs a bigger crew running a night shift...and opening 24/7!!! :D*th-up*Hey, I think we might have something here:idea:

slemmer
09-25-2009, 08:29 AM
They will always have a steady stream of customers especially if their hours are extended to fit many busy schedules.

dannyb
09-25-2009, 08:59 AM
alpine if you like the work that is done, than the time you spend waiting should be worth it. Ive spent a few days helping my mechanic in his shop and you never know when something is going to happen, like a bolt that snaps or seized.

sands
09-25-2009, 10:35 AM
From my experience, there's always a waiting time, whether at Bimmersport or anywhere else, it just happens.
I am a Bimmersport customer, and what I do now is drop my car off before I hed to work, get a friend to drive me to work, and then at the end of the day my car is ready for me when I show back up at the shop!
:D

duhprez
09-29-2009, 11:30 PM
What I've found really convenient was dropping my car in the morning while Bimmersport arranges a rental for me from Enterprise (approx. $35.00 for the day). The rental cost is well worth it with Bimmersports great service rates and quality of care in their workmanship.

Depending on the nature of repair that you need, this option is always there for you.

King Luis
09-30-2009, 11:56 AM
What I've found really convenient was dropping my car in the morning while Bimmersport arranges a rental for me from Enterprise (approx. $35.00 for the day). The rental cost is well worth it with Bimmersports great service rates and quality of care in their workmanship.

Depending on the nature of repair that you need, this option is always there for you.

i didn't know they did that...i'm guessing johnny just liked me hanging around. :huh?:

one thing about working on cars is that sometimes you can't do the work while the car is piping hot. so you need time for it to cool down.

T.Dot_E30
09-30-2009, 11:59 AM
+1 on the rental idea.

Bimmersport isn't a quick lube shop.....if that is what you want, I suggest Mr. Lube? But i wouldn't let them touch my car.

slemmer
09-30-2009, 05:59 PM
I enjoy catching zzzz while I wait.

B-mZ
10-01-2009, 12:05 AM
i realy like the rental option to i will have to take full advantage of that.

lvan
10-08-2009, 03:59 AM
Good luck finding rental for 35 bucks. I tryed to rent sentra for 3 days and it comes to 240 with insurance. Half of that with no insurance is was cheaper deal, but why drive econo box without damage insurance and worry so much over it?.....I wanna know where you get it for 35....

Deep 3.2TL
10-08-2009, 07:41 AM
You got ripped off then - My father in law just rented a matrix for $165 per week for 2 weeks. You can get decent rates, you just have to know how to look.

Also - Bimmersport could strike up a relationship with the local rental shop. Recently, when I had my car repaired at atlantic autobody after an accident (great work, BTW), the rental agency was telling me how Atlantic only pays $20 per day. If they can set that up, so could bimmersport.

Deep

Deep 3.2TL
10-08-2009, 07:42 AM
Oh - and Atlantic Car Rental offers cars for $35.99 per day. Not affiliated with Atlantic Auto Body.

slemmer
10-08-2009, 09:08 AM
You can get cars cheap for dailys, weeklys or monthly rentals. The quoted price is the rental only. Of course there are extra options you can add on. Thats how they make their money. Credit card companies do offer car rental protection so you don't have to fork out insurance coverage; it all depends on what credit card company you use and the type of card features they have.

Jon@Bimmersport
10-08-2009, 04:56 PM
Good luck finding rental for 35 bucks. I tryed to rent sentra for 3 days and it comes to 240 with insurance. Half of that with no insurance is was cheaper deal, but why drive econo box without damage insurance and worry so much over it?.....I wanna know where you get it for 35....

From our contacts at Enterprise - as per 'duhprez's post. Although this price is only valid with confirmation of myself or Charlie.

duhprez
10-08-2009, 05:37 PM
Good luck finding rental for 35 bucks. I tryed to rent sentra for 3 days and it comes to 240 with insurance. Half of that with no insurance is was cheaper deal, but why drive econo box without damage insurance and worry so much over it?.....I wanna know where you get it for 35....

You got ripped off buddy and I'm glad I don't rent from where you're going.

Visit, www.discountcar.com and they have a location at

Dixie & Matheson
1616 Matheson Blvd. E.
Mississauga, ON
905.238.1084

(which is the closest one to Bimmersport), they have four vehicle selections between $20.00 to $25.00 per day.

I just did a search online on their website for a one day rental (Internet Rates):

Hyundai Accent (or similar) approx. $19.99 per day
Toyota Yaris (or similar) approx. $21.50 per day
Ford Focus (or similar) approx. $21.99 per day
Pontiac G6 (or similar) approx. $24.47 per day

If you take the Accent, with taxes and other minor fees, you're out about $25.00 for the day. I rent with a credit card that covers the insurance so opt out of that option from the car rental company. And with Discount, they include 3000km per rental agreement.

You don't need alot of luck to find rates. You just need to know where to look. And if you're referred by Bimmersport to the car rental companies that they partner with - Yes, they can arrange a special customer rate as well. The last time Bimmersport helped me out with that was with Enterprise and they have a location on Dixie, just south of the 401.

The car rental company was even nice enough to pick me up and drop me off at Bimmersport once my car was ready.

alpine86
10-09-2009, 02:13 AM
wow good to know!! thanks for the great info!

lvan
10-10-2009, 10:37 PM
I just phoned them up to get a quote just to get some feedback. I was trying to do some math about getting a new car. The money wise and time wasted combined that would lead me to make the perfect choice. Thanks for the info anyways.






You got ripped off buddy and I'm glad I don't rent from where you're going.

Visit, www.discountcar.com and they have a location at

Dixie & Matheson
1616 Matheson Blvd. E.
Mississauga, ON
905.238.1084

(which is the closest one to Bimmersport), they have four vehicle selections between $20.00 to $25.00 per day.

I just did a search online on their website for a one day rental (Internet Rates):

Hyundai Accent (or similar) approx. $19.99 per day
Toyota Yaris (or similar) approx. $21.50 per day
Ford Focus (or similar) approx. $21.99 per day
Pontiac G6 (or similar) approx. $24.47 per day

If you take the Accent, with taxes and other minor fees, you're out about $25.00 for the day. I rent with a credit card that covers the insurance so opt out of that option from the car rental company. And with Discount, they include 3000km per rental agreement.

You don't need alot of luck to find rates. You just need to know where to look. And if you're referred by Bimmersport to the car rental companies that they partner with - Yes, they can arrange a special customer rate as well. The last time Bimmersport helped me out with that was with Enterprise and they have a location on Dixie, just south of the 401.

The car rental company was even nice enough to pick me up and drop me off at Bimmersport once my car was ready.

VSR
10-12-2009, 02:13 PM
I don't know the boys at BimmerSport but it's evident they know what they are doing. So if it takes a bit longer to get things done so be it. Time is also money, If you know it's gonna be wait time simply get picked up or rent a car. Better than using another shop that doesnt know what they are doing....then the wait time you complained about before wont seem so bad :)

Qube
10-30-2009, 10:36 PM
It's like going to a good doctor. You always have to wait (for good reason). I would be wary going to a doctor that is always on time... :)

Dr. Flyview
11-03-2009, 05:48 PM
I don't think the problem is that the job takes too long to do. The problem is having a set appointment time in advance and then waiting 3 hours before they bring your car in.

Jon@Bimmersport
11-04-2009, 12:44 PM
Keep these scenarios in mind:

Customer makes appt for 9 - arrives at 10am. We cannot stop the appts we had to follow through with because you were first in line, you arrived late - you would have to wait for the next openning.

Customer makes appt for a problem, and requires a wait time for parts delivery.

These 2 things severely affect the wait time that some may experiencing. I am not trying to push the blame, or point fingers...but would just like to point these factors out as they are influencing the wait.

We have extremely busy schedules, and so do our customers...which is why we strongly recommend drop offs.

VSanj
11-04-2009, 09:41 PM
I kinda like hanging out there even though johnny is a flamer!!!

Eurostyle
11-05-2009, 12:01 AM
I don't think the problem is that the job takes too long to do. The problem is having a set appointment time in advance and then waiting 3 hours before they bring your car in.

ROFL...You dont think they are related? If the guy in front of you takes longer to get fininshed (and this in VERY possible with any job), do you think they just stop working on his car, and tell him "sorry man, thats all the time we have for you today"...push the car ouside and call him a towtruck!? ROFL

With all the things that can, and do go wrong in a shop...its enaugh to make a TV show...

///MG
11-05-2009, 05:32 PM
With all the things that can, and do go wrong in a shop...its enaugh to make a TV show...

Yet another great idea... If the Leafs and Raptors can have their dedicated channel... so should Max... Randy, get working on it ;)

JNSchnitzer
11-07-2009, 12:37 PM
My buddy knows the manager of the Discount on Dixie and Matheson. Maybe he can work something out with Bimmersport.

Hamann330ci
12-22-2009, 11:12 AM
Lol lmaf

JayR_84
01-21-2010, 11:45 AM
I have the same criticism with the waiting time. (this was last year.) The wait time was way too long, especially when I had other appointments to make (which I didn't end up getting too, and lost more money than the servicing was worth). The part that bothered me was I called before I left work to ensure that everything would be OK for my appointment. They said "ya ya, come on down." So I did. Would've been nice if they told me I'd be delayed a few hours, or if I want to rebook for another day. At least if I got a call to let me know they're running behind schedule. I saw they have a lot of cars to work on, but it seemed they were rushing the work (including my car) to get on to the next one.

Other than that, I have no complaints. The car hasn't needed servicing since, so I haven't been back to see if this was a one-time deal, or if it's always like that.

Jon@Bimmersport
01-21-2010, 02:13 PM
Lol lmaf

Which maf? Unless u meant "lmfao"? *smoke*

jayR_84,

I am sorry about your experience last year. As mentioned, you are unsure of whether this is a normal routine, or was a 1 time thing. Now as mentioned earlier, sometimes unexpected situations arise in a busy service shop - delaying commitments and ultimately, the shop and the customer does suffer. For this very reason we have made many changes to Bimmersport Automotive Inc for 2010 and the future all together and we are continuing to do so all the time. We are going to be getting our brand new 4 wheel laser alignment machine and more employees to efficiently serve our vast and growing client database. We are also going to be getting into more renovations for this year - but those you can see through out the year. :)

damameke
01-22-2010, 12:53 PM
We are going to be getting our brand new 4 wheel laser alignment machine.)

Has this machine arrive?

Jon@Bimmersport
01-22-2010, 01:59 PM
Has this machine arrive?

Not yet, once it is installed and running the update of services will be posted.

greekthang
02-01-2010, 02:40 PM
Jon maybe you can set up some games while customers wait like hopscotch, leap frog or patty cakes ??

NickP
02-01-2010, 02:56 PM
Jon maybe you can set up some games while customers wait like hopscotch, leap frog or patty cakes ??

Too many Jon jokes, must resist *shiner*