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View Full Version : anyone know the law? got pics!


new2bmw
06-25-2008, 01:30 AM
ok, i am livid and have no idea how to start dealing with this. i had my 84 318i painted last august, looked pretty good, heres a couple pics.

http://i71.photobucket.com/albums/i145/new2bmw/bodykit/paintjobcrap/DSCN6172.jpg
http://i71.photobucket.com/albums/i145/new2bmw/bodykit/paintjobcrap/DSCN6175.jpg
http://i71.photobucket.com/albums/i145/new2bmw/bodykit/paintjobcrap/DSCN6186.jpg


Now jump to this spring, the car was stored in a garage all winter and here is some pics of the paint when i looked in the spring.

http://i71.photobucket.com/albums/i145/new2bmw/bodykit/paintjobcrap/100_4739.jpg
http://i71.photobucket.com/albums/i145/new2bmw/bodykit/paintjobcrap/100_4746.jpg
http://i71.photobucket.com/albums/i145/new2bmw/bodykit/paintjobcrap/100_4748.jpg


The entire car was covered in these cracks. The shop tried to blame it on me and said it had gotten to cold and that a base clear paint job wasnt meant for canadian climates. After showing them the pictures they agreed , even though they said it wasnt their fault to do a repaint.
So i dropped the car off 5 weeks ago for what was supposed to take a week to repaint. I rented a trailer and picked it up today and here is what i get.

http://i71.photobucket.com/albums/i145/new2bmw/bodykit/paintjobcrap/DSCN7269.jpg
http://i71.photobucket.com/albums/i145/new2bmw/bodykit/paintjobcrap/DSCN7272.jpg
http://i71.photobucket.com/albums/i145/new2bmw/bodykit/paintjobcrap/DSCN7280.jpg
http://i71.photobucket.com/albums/i145/new2bmw/bodykit/paintjobcrap/DSCN7282.jpg


I am pissed. Not even the same colour! It took me 2 weeks to pick the graphite color I wanted and i end up getting grey with gold flecks. I brought the car home as I didnt want it in their possesion if i take legal action. the one guy at the shop saw me look at the paint job and said that you can never get the exact same colour twice. I kept my mouth shut as I didnt want to have this shit escalate without knowing the best way to deal with it first.

I have no clue what i am supposed to do . I am positive they will not repaint, and even if they did god knows what the car would look like this time. as it goes now, the first job they put on almost a gallon of clear i am told, this time they put on 1 coat of clear. help me out here guys, i dont have money to pay for a lawyer, have three babies at home. Any suggestions?
thanks
Larry

shimajer
06-25-2008, 01:42 AM
how much was the paintjob if you don't mind me asking?

propr'one
06-25-2008, 01:45 AM
new paint colour looks good.

new2bmw
06-25-2008, 02:13 AM
i agree the colour is not bad, its just i was going for the almost black , dark tinted windows look. i think this colour is too light and looks like some brown in it, i dont know, look/feel sporty.

Eurostyle
06-25-2008, 02:13 AM
I suggest try to deal with the body shop first, before you attempt court...It wont get you anywhere...The problem seems to be in the paint/materials, and you cant blame the painter for that...also they were nice enaugh to paint it again...As for the colour, i know from personal experience that getting it right is sometimes impossible, no matter how many times you try...

new2bmw
06-25-2008, 02:22 AM
the other thing is, if this is supposed to be the same as the last color, how the hell do i color match if i get a scratch or ding? what would you call this colour? heres some other picks, sorry they aren,t the best.

http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7268.jpg
http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7273.jpg
http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7275.jpg
http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7276.jpg
http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7282.jpg
http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7284.jpg

AceOfSpades
06-25-2008, 03:19 AM
i like the new paint job better than the first one

SpoolinS6
06-25-2008, 03:30 AM
new paint looks better...hands down

Spoose
06-25-2008, 09:36 AM
yeah I gotta agree, the new colour looks nicer. also, is it just me or did you also change your interior, it looks lighter than in the original pictures.

T.Dot_E30
06-25-2008, 10:12 AM
I think you should be thankful you even got a second repaint.

Plus why would you want it done exactly the same way, again? Maybe something was wrong with the materials they used the first time. This time they used something else and it reacted differently with the paint.

Anymore fighting will net you, an even more shitty paint job, or lawyer fees and years of waiting. Cut your losses.

jeremy
06-25-2008, 10:13 AM
I suggest try to deal with the body shop first, before you attempt court...It wont get you anywhere...The problem seems to be in the paint/materials, and you cant blame the painter for that...also they were nice enaugh to paint it again...As for the colour, i know from personal experience that getting it right is sometimes impossible, no matter how many times you try...

It doesn't matter if the problem is with the paint materials. That is on the shop. We have to warranty our paint work. If we paint a truck and the paint goes to shit, we have to fix it for the customer and then take it up with the paint manufacturer.

From the pictures, I would guess he didn't mix the clear properly or it was bad product.

As for being nice enough to repaint it....screw that. You paid for a proper paint job, that is what they owe you.

As for the color, if it was a custom color you are pretty much screwed with getting a perfect match. What you would need is the exact formula he used to make it. If he put the color together using a little of this and a little of that, then you're eucherd (even with the scan tool)..

I agree the new color looks better though.

Boots R
06-25-2008, 10:23 AM
As for being nice enough to repaint it....screw that. You paid for a proper paint job, that is what they owe you.

+1. They clearly ****ed up, they should have repainted it no questions asked.

BMW BMXer
06-25-2008, 10:30 AM
Ya if it was a custom mix the first time you might be in some trouble getting it exact color. What color does your receipt say?

My e30 was painted the wrong color too. But I just took it and lived with it cause I wanted it back.

SeRb
06-25-2008, 12:40 PM
the new paint looks very nice...

however, you're in a tough place even though a lot of people agree that it looks better than the original you're still stuck with the wrong colour paint-job

either you accept it or go through a lot of trouble to try again for them to repaint it the proper colour because that's what you paid for...

seems like you don't have time though to deal with any of it so it comes down to how much you like the new paint job vs. the trouble you're going to have to endure in order to make time and deal with the situation properly

it might be hard without legal advice or a lawyer since you said you do not have the money for that... so it gets even more complicated

seems like they did a very nice job the second time around, if you come back and ask to repaint again who knows if they'll do a good job again or a shabby one
hope you find a solution to it

Fel
06-25-2008, 01:22 PM
That really sucks man.... what a shitty situation to be in.

And I don't know what all you guys are saying about him being "lucky" they fixed it.... they ****ed it up! If you pay good money for something like a paint job, you expect quality. And if they dropped the ball, it's their responsibility to pick it up again. Damn right they repainted it!!

Sucks that they couldn't match it though, and it looks like you got a thinner coat of clear (maybe they figured it wouldn't crackle again that way). I will say that I personally prefer the new colour, but that's not the point. It's your car, and you picked the first colour. The second one isn't even close.

Hopefully you are able to either settle this, or learn to love the new colour (it is nice...). Good luck man.

Eurotakeover
06-25-2008, 03:54 PM
It doesent matter if other people like the paint more. Its your car and the previous paint is the paint you wanted. Talk to the shop, if nothing happens then go to court.


Oh and what shop is it so we all know not to go there?

BigD
06-25-2008, 04:09 PM
You don't need a lawyer. Talk to them first, calmly, asking for them to redo it again, in the color you want. If they refuse, again calmly, inform them that you will serve them with a small claims notice. If they argue don't say much, just that you paid them to do something and they didn't, and will not remedy the situation - anything they have to say they can in court, goodbye. Small claims is up to 25k, no lawyers required - 2 sides state their case, judge makes the decision. This way you could get your $ back and go to a different shop.

Oh and what shop is it so we all know not to go there?

+1

87325I
06-25-2008, 04:15 PM
I agree with Tdot sometimes its better to cut your losses. Yes they messed up, tried to set it right, now could not match the color. If you make a big enough stink you'll probably not want them touching the car. Not certain I think court is never free, you can take em to small claims but then if you lose you might end up paying court costs. Sounds like you don't have time or money for either. So I'd go back, push for a respray to have the color right "stating i didn't work as hard as I did for the money I paid you for a color I f**ken hate" when they say "no on another paint go"...ask for a full refund, knowing what that answer would be, work em down from that to a partial refund. Drop that claims court in there for sho...but this is NOT what you paid for, and while you appreciate they tried to fix it. What it is is what is...and thats not the color you paid for. You deserve compensation in $$$...not a attempt at a "fix". aaaaand I'm done. GL.

VSanj
06-25-2008, 06:25 PM
i like the second color.................consider yourself lucky!

new2bmw
06-25-2008, 10:01 PM
it may look good in the pics but there is shit , like debris and indents in the paint, i have lines running down the hood of the car in the clear, i will post some pics later for you guys. also there is only one coat of clear which i am told from another shop is not enough. i was told it cant be buffed as it is to thin and that it will eventually cloud from water sitting on it , sun damage to the paint etc. it just keeps getting better.

JazzM
06-25-2008, 10:46 PM
You don't need a lawyer. Talk to them first, calmly, asking for them to redo it again, in the color you want. If they refuse, again calmly, inform them that you will serve them with a small claims notice. If they argue don't say much, just that you paid them to do something and they didn't, and will not remedy the situation - anything they have to say they can in court, goodbye. Small claims is up to 25k, no lawyers required - 2 sides state their case, judge makes the decision. This way you could get your $ back and go to a different shop.



+1

They raised it to 25k? It used to be 10 when I went...

T.

new2bmw
06-26-2008, 12:47 AM
heres some close up picks of their handy work. also a few shots of the car from a little ways back. it boggles my mind how these assholes could send this back to me, no work ethic or pride. so depressing. I think i am colour blind but i see brown in the paint, anyone else?.

http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7287.jpg
http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7288.jpg
http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7290.jpg
http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7291.jpg
http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7315.jpg
http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7324.jpg
http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7325.jpg
http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7326.jpg
http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7327.jpg

new2bmw
06-26-2008, 01:12 AM
are the imperfections in the color coat or the clear? can anyone tell?

Eurostyle
06-26-2008, 02:11 AM
With paint jobs, its all about "you get what you paid for", so if you spent $2500-3000, you might have a case...if anything under $2K...live with it...Remember the 2nd paint job was free...and they had to pay for all (materials and labour)...

BMW BMXer
06-26-2008, 08:29 AM
http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7288.jpg

I couldn't live with that, go back and talk to them. Just try and be somewhat nice about it cause you are leaving your car with them for prolonged periods of time.. so who knows what they could do to it if they are pissed off.

jeremy
06-26-2008, 08:34 AM
With paint jobs, its all about "you get what you paid for", so if you spent $2500-3000, you might have a case...if anything under $2K...live with it...Remember the 2nd paint job was free...and they had to pay for all (materials and labour)...

The second paint job wasn't free. Any good paint manufacturer will warranty their product and the labor involved IF there was a problem with their product.

If it was a mixing error on the shops end, well then yes, they are out the money. But hey, they should have done it right the first time.

jeremy
06-26-2008, 08:35 AM
heres some close up picks of their handy work. also a few shots of the car from a little ways back. it boggles my mind how these assholes could send this back to me, no work ethic or pride. so depressing. I think i am colour blind but i see brown in the paint, anyone else?.

http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7287.jpg
http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7288.jpg
http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7290.jpg
http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7291.jpg
http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7315.jpg
http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7324.jpg
http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7325.jpg
http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7326.jpg
http://i71.photobucket.com/albums/i145/new2bmw/new%20paint/DSCN7327.jpg

DUDE! That is crap. No offense, but I would not settle for that. Looks like they half assed it to get you out the door. You should NOT have crap like that in your paint.

Fel
06-26-2008, 10:31 AM
With paint jobs, its all about "you get what you paid for", so if you spent $2500-3000, you might have a case...if anything under $2K...live with it...Remember the 2nd paint job was free...and they had to pay for all (materials and labour)...

You must have this attitude because you're speaking from the perspective of a shop, not that of a customer.

The 2nd paint job was free because they ****ed up the first time. I would not accept that kind of work from anyone, and if it went sour, then they are responsible for making it right again. The shop ****ed up the first paint job, and when given the chance to fix it, they did an even worse job.

No ****ing way would I care if the shop had to pay for the respray. They brought it upon themselves.

new2bmw: After seeing those close up shots, I feel your pain man, that's really horrible. I would go and talk to them, ask them for another respray (or a full refund), with a proper clear coat, and if they refuse, take them to small claims court. Make sure they know that you intend to do this. You won't need a lawyer... your case speaks for itself, and you would only need to bring your receipts and lots of photographic proof. The judge will side with you. hell, take it to Judge Judy, she'll rip them a new asshole in the process.. lol.

Oh, and please..... what shop is this?

SeRb
06-26-2008, 10:34 AM
i take back the comment that they did a nice job...

you shouldn't put up with that shabby job...

they messed up the first time around... the second time they should have done a better job to make you happy at least

it doesn't matter that they did it free why do people keep saying you should be lucky that they re-painted it....

seems like they are incompetent at what they do, i would say that you take them to small claims court and get your money back if they do not willingly give you a refund

if you get your money in small claim court go to a different shop and get a proper paint job....

another member above said it as well, where did you get it sprayed? (so that we do not go there in the future)

87325I
06-26-2008, 11:25 AM
+1 I take back my comment too and super faaack that. Take it back and get a refund, fix, or your off to see judge judy. Compelling evidence right there, looks like they did it outside and left some bugs as a souvenir for you.

Eurostyle
06-26-2008, 11:32 AM
You must have this attitude because you're speaking from the perspective of a shop, not that of a customer.


Yes, and i dont understand how so many people want a $10K show quality paint job at and want to pay Macco price! When you start cutting down on price, quality goes down too.

With paint you have to go to a reputable shop, and pay them well, if you want any kind of quality...If the work was done a Autopia, or European, i bet it wouldnt have this issue*th-up*

BMW BMXer
06-26-2008, 11:37 AM
Fil, I get your point, but the cracking clear coat after the car was stored indoors all winter, there is no excuse for that.

All that crap he has in the paint now, if he paid 1000 bucks to get the full respray then ya.. you get what you pay for.

If he paid 1000 bucks and it looked good but a year later the paint gets up and falls off.. again you get what you pay for.

But his situation is a bit different.

SeRb
06-26-2008, 11:48 AM
Yes, and i dont understand how so many people want a $10K show quality paint job at and want to pay Macco price! When you start cutting down on price, quality goes down too.

With paint you have to go to a reputable shop, and pay them well, if you want any kind of quality...If the work was done a Autopia, or European, i bet it wouldnt have this issue*th-up*


i don't understand how you know how much he paid for the paint job...

Eurostyle
06-26-2008, 12:02 PM
i don't understand how you know how much he paid for the paint job...

I dont remember ever saying that...But a general statment about the MANY people who want perfection at low cost...

I'm not saying the body shop is right, because the "Canadina winter fu#ked up your paint" excuse was just :D:D:D...The 2nd job was fully there fault...i woudnt be surprised if they painted it outside the spray boot, or in the driveway...*thmbsdwn*

Aveman
06-26-2008, 07:57 PM
are the imperfections in the color coat or the clear? can anyone tell?

Did they seriously tell you they put one coat of clear one? Even if the imperfections are in the clear you can't do anything about it with one coat, as soon as you start sanding you'll burn through it to the base. Looks like the second colour is much cheaper to mix and with one coat of clear, it's probably about a few hundred bucks worth of paint max.

If it was me I'd ask for half my money back, I wouldn't want them working on it again and I'm sure they do not want to see that car again. You can sand down the problem areas and get it blended with new clear at a decent shop and it'll look nice. For a decent base/clear complete respray even if you stripped it and did most of the body work it's still going to cost atleast $2500 for a factory colour. If you spent anything less than, you're not doing too bad, you can make this paintjob work. If you truly hate the colour that's different but I'm sure it'll grow on you, I think it's not half bad.

sands
06-26-2008, 08:12 PM
A friend of mine said you can go to small claims court, where the maximum benefit would be 10K, and where you don't need a lawyer.
His recommendation is to find a law student willing to assist/represent you.
Hope that helps.

saix
06-27-2008, 11:25 AM
Maybe if you charge for the paint job and stress of this whole ordeal you can pay to get it painted properly.

new2bmw
07-10-2008, 12:34 AM
well went to the bb and wrote the shop a complaint.
The owner is now saying i contracted the job out and he had nothing to do with it. he is saying that the employees that painted my car rented the space from him to do the work. he is threatening to take me to court for liable.

He says i cant produce a bill with his letterhead on it, which is true. the only invoice i received was for the cost of the paint job, it is signed by his manager/friend. I am from a small town and just assumed that an invoice would be fine without their name on it. I dont know what to do here, this is ****ed.
i havnt replied to his BBB response yet, but I need to do it soon. Just want some money so I can get the cars paint fixed after what they did to it.

BMW BMXer
07-10-2008, 12:35 AM
What can he take you to court for?

BigD
07-10-2008, 12:39 AM
So you have no communication record of any kind? See this is why I don't talk on the phone. If they don't have email then they shouldn't touch my car anyway.

myndgone
07-10-2008, 12:43 AM
It doesn't matter if the problem is with the paint materials. That is on the shop. We have to warranty our paint work. If we paint a truck and the paint goes to shit, we have to fix it for the customer and then take it up with the paint manufacturer.

From the pictures, I would guess he didn't mix the clear properly or it was bad product.

As for being nice enough to repaint it....screw that. You paid for a proper paint job, that is what they owe you.

As for the color, if it was a custom color you are pretty much screwed with getting a perfect match. What you would need is the exact formula he used to make it. If he put the color together using a little of this and a little of that, then you're eucherd (even with the scan tool)..

I agree the new color looks better though.


*th-up*

shimajer
07-10-2008, 12:44 AM
so how much was the paintjob man?

davericher20
07-10-2008, 12:55 AM
How Much Was The Paintjob And What Shop Is It???????????????????????????????